SUPPORTED BROWSERS

WE ONLY SUPPORT THE FOLLOWING BROWSERS : MICROSOFT INTERNET EXPLORER 8+ (WINDOWS), APPLE SAFARI 4+ (MAC & WINDOWS) AND FIREFOX 3.5+ (MAC & WINDOWS). PLEASE UPDATE YOUR BROWSER IF YOUR VERSION DOES NOT APPEAR IN THE LIST. IF YOU HAVE ANY PROBLEM USING OUR SHOP WITH A SUPPORTED BROWSER, PLEASE LET US KNOW AT  INFO@KOVAYLY.COM

PAYMENT METHODS

ALL PRICES ARE IN USD. ONLY VISA, MASTERCARD AND PAYPAL ARE ACCEPTED.

SHIPPING & TAXES

Prices do not include shipping, taxes and duties. All products are delivered with a confirmation number everywhere in the world.

Orders are shipped from ST.Louis  as soon as possible, after order is placed and payment is received. We do not deliver on weekends or holidays. Shipping days will be announced.

RETURNS, CANCELLATION, REFUNDS AND EXCHANGES

WE WILL NOT REFUND AN ITEM UNLESS IT IS DEFECTIVE. IF THE ITEM RECEIVED IS DAMAGED, WE ASK THAT YOU PROVIDE US AN EMAIL THAT INCLUDES A PICTURE OF THE DEFECTIVE ITEM (CLEARLY SHOWING THE DEFECT) WHERE INDICATED IN THE FORM WITHIN 5 BUSINESS DAYS FROM THE DATE OF DELIVERY. WE WILL THEN DETERMINE IF THE CLIENT IS ELIGIBLE FOR AN EXCHANGE BY RESPONDING TO THE EMAIL WITHIN 48 BUSINESS HOURS WITH A RETURN CONFIRMATION NUMBER. THE ITEM MUST BE UNWORN WITH ALL ITS ORIGINAL TAGS. WE ARE NOT RESPONSIBLE FOR RETURN SHIPPING COSTS OR DUTY FEES. UPON RECEPTION, INSPECTION AND QUALIFICATION OF THE RETURN, WE WILL PROCESS THE EXCHANGE. A CONFIRMATION EMAIL WILL BE SENT TO YOU ONCE THE REPLACEMENT ITEM IS SHIPPED. ONCE AN ORDER IS PLACED AND PROCESSED, NO CHANGES CAN BE MADE TO THAT ORDER.

ONCE WE HAVE SENT YOU A CONFIRMATION EMAIL FOR THE EXCHANGE, SEND YOUR DEFECTIVE ITEM BACK TO :